Using Windows Trident Video Drivers Windows 3.0 most Frequently asked questions: A. Windows hangs up problems: 1. Windows won't come up, it kicks back to the "C:\" prompt. 2. Windows hangs up during or after installing Trident drivers. (Get following error message "File VDDTVGA.386 corrupted") 3. Get error message when try to run Windows in 386 Enhanced mode. B. Windows display problems: 4. Garbage on the screen or double images. 5. Windows color palette doesn't look right. (Colors start changing). 6. Can't display certain modes. 7. Windows screen size is too tall or too narrow. The horizontal and vertical screen size ratio is not correct. 8. Icons and characters are too small in 1024x768 mode. C. Windows application problems: 9. Problem with Windows' application software. 10. Mouse doesn't function properly. Software driver Version B3.0 is for 8900B. The files are listed below. README.TXT 2691 03-20-91 12:03p OEMSETUP.INF 3668 11-06-90 4:44p TRIDENT 119 06-18-90 4:52p W1024.DRV 44869 03-11-91 11:00a W800.DRV 42493 06-08-90 3:18p W1024F.DRV 45045 03-11-91 10:59a T1024F.DRV 38602 03-11-91 11:44a T1024.DRV 38422 03-11-91 11:43a T640.DRV 38446 03-11-91 11:34a T800.DRV 38401 03-11-91 11:39a VDDTVGA.386 18698 12-20-90 6:01p TVGA.GR3 8478 06-18-90 7:31p Software driver version C4.01 is for 8900C, 9000 and later release products. The files are listed below. README TXT 3693 01-10-92 3:36p OEMSETUP INF 4067 12-05-91 6:00p TRIDENT 119 06-18-90 4:52p W800 DRV 42493 06-08-90 3:18p W1024C DRV 45041 05-01-91 3:55p W1024FC DRV 45231 05-01-91 3:57p T640C DRV 38629 01-09-92 1:48p T800C DRV 38613 01-10-92 2:29p T1024C DRV 38601 01-10-92 2:36p 1024FC DRV 38766 01-10-92 2:37p T800-5 DRV 39215 01-10-92 3:05p HI640 DRV 37678 12-04-91 11:28a HI64064K DRV 37662 12-04-91 11:31a HI512 DRV 37570 12-03-91 7:08p HI51264K DRV 37551 12-04-91 11:31a VDDTVGA 386 18758 08-01-91 10:35a TVGA GR3 8478 06-18-90 7:31p The following pages are Windows 3.0 trouble-shooting flow-charts. These flow-charts are designed to help customers to solve their Windows problem related to Trident display drivers. * "Delete Trident driver files" means delete "VDDTVGA.386", "TVGA.GR3", and/or "T1024.DRV" ...etc. in C:\windows\system directory. 1. Windows screen won't come up. It kicks back to DOS prompt. Are you using lastest version of driver? No Yes _______________________________________________ | | Get latest driver Follow the instrution from BBS. in README.TXT file and User Manual. | Try adding Statement "emmexclude=A000-DFFF" to [386 enhanced] section of Windows SYSTEM.INI file. | If using QEMM, try using QEMM exclude statement "device= qemm386.sys x= A000-DFFF" in config.sys file. | Check config.sys and autoexec.bat files and minimize TSR (Terminate & stay resident) or Device Drivers, such as, device=mouse.sys in config.sys or pctools.exe in autoexec.bat. | Try to delete Trident driver files and reinstall driver. 2. Windows hangs up during or after installing Trident driver. | | Please follow installation procedures in Trident Software User Manual correctly. | | Did Windows give any error message before hang-up? | _____No_____________________________________Yes_____ | | Check the config.sys & If it reports "... file corrupted", autoexec.bat files and minimize delete Trident driver files and use TSR or Device Driver, such as, a new set of drivers. device=mouse.sys in config.sys | or pctools.exe in autoexec.bat. If using network "SETUP/N", | will need to use "EXPAND" | command to expand drivers If system.ini has been edited, try before installing. replacing with a clean version. | | If it reports "error building | WIN.COM" will need to upgrade Delete Trident driver files and Windows version 3.00a. reinstall driver. | | Reinstall Windows program. | Reinstall Windows program. 3. Get error message when try to run Windows in 386 enhanced mode | | Are you using old WIN2.X drivers? (If yes, download new Windows driver) 4. Garbage on the screen or double Images. Are you using our latest Windows driver? | | ____No___________________________________Yes_________ | | Get the updated Windows Using MODETEST to verify driver from BBS. the problem. | For TC2 board, check jumpers setting for memory configuration. | For LC2 board, check jumper SW3. | Defective board, Contact dealer. 5. Color palettes in Windows doesn't look right or colors changing. Are you using our latest driver? | __No______________________________________Yes______ | | Get new driver from Have a defective RAMDAC, memory BBS. chips, clock chips, or crystal. Contact dealer to have problem taken care of. 6. Can't display certain modes. Run MODETEST program | ____Fail______________________________Succeed______ | | Enough memory to Are you using our latest run this mode? version of driver? | | Run TVGACRTC program Delete Trident driver to set video parameters. files from C:\WINDOW\ SYSTEM subdirectory and reinstall driver. | | Hardware problem, check Reinstall Windows program spec. & capability of the and Trident driver. monitor. 7. Windows screen size is too tall or too narrow. The horizontal and vertical size ratio is not correct. Run "MODETEST" ro verify the problem. | | Using TVGACRTC to adjust screen size 8. Icons and characters are too small in 1024x768 mode. Using latest large font driver? | See November issue of "Inside Microsoft Windows" for changing screen font. 9. Problem with Windows application software | Please call our Technical support Dept. and provide us software information. 10. Mouse doesn't function properly Does mouse function properly in standard VGA mode? | ____No__________________|_______________Yes_______ | | Check mouse connection Are you using our or call mouse vendor to latest version of get latest mouse driver. Windows driver? No__________________|____Yes__ | | Get updated driver Call mouse from our BBS. vendor for latest mouse driver. | Report to Technical Support